Something broke. Cool.
Website Troubleshooting
Forms stop sending. Pages disappear. Mobile layouts get weird. Something throws an error nobody has seen before. I can help figure out what happened and get things working again.
“It was working yesterday” is a very real technical diagnosis.
Website problems are not always obvious. A change in one place can affect something completely different, and an error message is not always helpful enough to tell you why.
I can trace the issue, narrow down the cause, and work through the fix instead of randomly changing things and hoping the problem disappears.
The “why is it doing that?” department.
Find the problem. Fix the problem.
Diagnose first. Then fix it.
The fastest-looking solution is not always the right one. Before changing things, I want to understand what stopped working and what caused it.
That might mean checking code, recent changes, settings, integrations, deployment logs, browser behavior, or the platform itself.
Once the cause is clear, we can fix the actual problem instead of covering it up with another workaround.
Call me when...
Sometimes the fix is five minutes. Sometimes it is definitely not.
Troubleshooting is billed based on the time needed to diagnose and resolve the issue. If the problem turns into a larger development project, we can scope that separately.
Troubleshooting + support
$75/hr
What's broken?
Send me what is happening, what you expected to happen, and any error messages you are seeing.
Help, it's doing a thing →